7 DAY RETURN POLICY
You can always return your unused product, within 7 days of the purchase date for store credit only. The technical information on our site is made available so that our clients can make informed decisions before any purchase. We are transparent, and the terms below make certain that all our customers know what to expect before making a final decision.
The great thing about us Kastor Energy is that we do not charge any re-stocking fees for unused products returned in 7 days.
- A store credit applies to purchases that are unused and in its original condition, with proof of purchase, i.e. invoices, order slip. Product must not be installed or tampered with in any case (this includes no cutting or clipping of wires). NO returns will be accepted for any USED product within 7 days of purchase.
- If a part of a light fixture is missing or if a part of the light fixture has been replaced with another product then the return will NOT be accepted.
- All shipping fees are non-refundable (For phone orders).
- Custom orders are final sale. No returns will be accepted. Custom orders are special orders made at request by a client for products which are not in stock.
- No returns on products marked as final sale.
Please NOTE: Any installation done with our products by a homeowner or do-it-yourselfer is at your own risk. Please do NOT attempt to complete installations on your own, get a certified electrician to do the job. We always guarantee easy installation with our products, but these are electrical products and your safety is our utmost concern.
Anything related to warranty should be dealt with under the warranty policy and not return policy.